1. Privacy Overview

1.1 General Information

This section provides a simple overview of what happens to your personal data when you visit our portal. Personal data are all data that can identify you personally. For detailed information, please refer to the full privacy policy below.

1.2 Responsible Entity

Data processing is carried out by the portal operator. Contact details can be found under “Responsible Entity” in this privacy policy.

1.3 How We Collect Your Data

Some data is provided voluntarily by you, for example when granting access to authorized third parties in an emergency or filling out a contact form. Other data is automatically collected when you visit our portal, such as technical information (browser type, operating system, time of visit). Data collection occurs automatically as soon as you access this website.

1.4 How We Use Your Data

• Some data is collected automatically to ensure proper functioning of our portal.
• Some data may be used to analyze user behavior.
• Voluntarily provided data may be shared with authorized third parties (e.g., emergency services, hospitals) during emergencies. Authorized third parties can access this data using a release code provided by a pre-designated emergency contact.

1.5 Your Data Rights

You have the right to:

• Access your data and its sources, recipients, and purpose.
• Correct or delete your data.
• Withdraw consent for data processing at any time.
• Request restrictions on data processing.
• File a complaint with the relevant supervisory authority.

For inquiries regarding data protection, contact: team@rescuesoftware.ag

1.6 Analytics and Third-Party Tools

Your browsing behavior may be analyzed using statistical tools and analytics programs. Detailed information can be found in the full privacy policy.

2. Hosting

Our portal is hosted in Germany on multiple servers with real-time mirroring to ensure maximum availability.

3. General Notes and Mandatory Information

3.1 Data Protection

We take data protection seriously and treat your personal data confidentially in accordance with applicable law and this privacy policy. Please note that data transmission over the Internet (e.g., via email) may have security vulnerabilities. Complete protection against third-party access is not possible.

3.2 Responsible Entity

JDMT Group AG

Speerstrasse 15

CH-8330 Pfäffikon

IDENT-SOS by JDMT connected by

RESCUEsoftware AG

Strehlgasse 13

CH-6430 Schwyz

The responsible entity decides on the purposes and means of processing personal data.

3.3 Data Retention

Unless specified otherwise, personal data is retained until the purpose for processing is fulfilled. Legal retention periods (e.g., tax or commercial law) remain unaffected.

3.4 Legal Basis for Data Processing

We process personal data based on:

• Consent (Art. 6(1)(a) GDPR, Art. 9(2)(a) GDPR)
• Contract fulfillment (Art. 6(1)(b) GDPR)
• Legal obligations (Art. 6(1)(c) GDPR)
• Legitimate interests (Art. 6(1)(f) GDPR)

3.5 Recipients of Personal Data

Personal data may be shared with external entities when necessary to fulfill contracts, legal obligations, or legitimate interests, and always under GDPR-compliant agreements.

3.6 Revocation of Consent

You can withdraw consent at any time. Processing prior to withdrawal remains lawful.

3.7 Right to Object

You may object to data processing based on Art. 6(1)(e) or (f) GDPR for reasons related to your particular situation. You may also object to direct marketing at any time (Art. 21 GDPR).

3.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the supervisory authority in your EU country of residence, workplace, or where the alleged infringement occurred.

3.9 Data Portability

You may request that data processed automatically based on consent or contract be provided to you or a third party in a machine-readable format.

3.10 Access, Correction, and Deletion

You have the right to access, correct, or delete your personal data at any time.

3.11 Restriction of Processing

You can request processing restrictions in certain cases, e.g., disputed accuracy, unlawful processing, or pending the balance of interests after a GDPR objection.

3.12 SSL / TLS Encryption

Our portal uses SSL/TLS encryption to protect confidential data. Secure connections are indicated by “https://” and a padlock icon.

3.13 Encrypted Payment Transactions

All payment transactions (e.g., Visa, Mastercard, direct debit) are encrypted via SSL/TLS.

3.14 Objection to Marketing Emails

Use of published contact details for unsolicited marketing is explicitly prohibited. Legal steps may be taken against spam.

4. Data Collection on This Website

4.1 Cookies

We use session and persistent cookies. Cookies are necessary for technical functions (shopping cart, videos) or may be used for analytics/marketing. Consent is based on Art. 6(1)(a) GDPR and §25 TTDSG and can be revoked at any time.

4.2 Consent via Usercentrics

We use Usercentrics to manage cookie consent. Data transmitted includes IP address, device info, browser info, and visit timestamp. Consent is stored via cookies.

4.3 Server Log Files

Automatically collected data: browser type, OS, referrer URL, hostname, time of request, IP address. Basis: Art. 6(1)(f) GDPR.

4.4 Contact Form

Data submitted via contact forms is stored for processing inquiries. Basis: Art. 6(1)(b) or (f) GDPR.

4.5 Email, Phone, Fax Inquiries

Data from these inquiries is stored for processing. Basis: Art. 6(1)(b) or (f) GDPR.

4.6 WhatsApp Communication

We use WhatsApp Business (end-to-end encrypted) for communication. Metadata may be accessed by WhatsApp/Meta. Transfer to the US is based on EU-US Data Privacy Framework (DPF) and standard contractual clauses.

5. Newsletter

Subscription requires your email and consent. Data is only used for sending the newsletter and can be revoked anytime via an unsubscribe link. Emails may be blacklisted for legal compliance.

6. Plugins and Tools

Google Maps

We use Google Maps for location display. IP addresses may be transmitted to Google servers in the US. Processing is based on Art. 6(1)(f) GDPR and/or user consent (Art. 6(1)(a) GDPR).

7. eCommerce and Payment Providers

7.1 Processing Customer Data

Customer and contract data is processed to establish and manage contractual relationships. Retention is limited to legal requirements.

7.2 Data Transfer for Delivery

Shipping and payment providers receive only necessary data. Basis: Art. 6(1)(b) GDPR.

7.3 Data Transfer for Digital Services

Personal data is transmitted only when necessary for contract fulfillment or with consent.

7.4 Payment Services

Payment data is processed by third-party providers (e.g., PayPal, Klarna). Basis: Art. 6(1)(b) and (f) GDPR; consent is revocable.

7.5 PayPal

Provider: PayPal (Europe) S.à r.l. et Cie, Luxembourg. EU-US data transfers are based on standard contractual clauses. PrivacyPayPal Privacy

7.6 Klarna

Provider: Klarna AB, Sweden. Klarna collects necessary personal data for payment processing. PrivacyKlarna Privacy

Created on July 10, 2024